Tech FAQ

Game is Unavailable
If you are getting a "Game is Unavailable" error, it means that the game has become blocked on your Facebook account. If you accidentally blocked ...
Tue, 16 Mar, 2021 at 12:07 PM
Platform Access Disabled
Facebook recently added a new feature to disable platform access for all games, apps and websites.  As a Facebook Instant Games title, Thug Life does requir...
Tue, 16 Mar, 2021 at 12:07 PM
Ads Causing Crashes
While clearing cache or data from an app can fix some software problems, please bear in mind that you will need to log in again, so make sure you know your ...
Tue, 16 Mar, 2021 at 12:17 PM
Freezes and Crashing
If you find that you are crashing only when viewing ads, we have a separate support article for that.  Please check it out! Though it's not com...
Tue, 16 Mar, 2021 at 12:08 PM
Clear Facebook's App Cache
While clearing cache or data from an app can fix some software problems, please bear in mind that you will need to log in again, so make sure you know your...
Tue, 16 Mar, 2021 at 12:09 PM